Reprint / Returns

Returns must be approved by If a product is found to be defective by a new one will be created and shipped. Refunds will proceed as described in "REFUNDS."
Please keep in mind: No returns due to late order or shipping company delays.
No returns because of a typo made in a provided file or approved proof.
No returns due to colors not matching what you had in mind; we offer the availability of printedproofs for a nominal fee to help avoid this.


Returns accepted if has made a mistake after approval from the Customer.
Send returns to:
403 Cherokee Street
Kingsport, TN 37660


If you receive merchandise that is defective or damaged upon receipt, please notify us within 48 hours of receipt of your order. If it is determined that we are at fault, we will have UPS pick up your entire project, reprint the job, and ship it back. You will only be charged for the initial order and no additional shipping charges. If you can only send back a partial order, we will only reprint the portion returned and we will not make any changes to the print file - we will only use the original file uploaded or approved by you. Credits or refunds will be for the amount of the product purchased.
Shipping costs are nonrefundable.